Returns and Refunds Policy

At Prime Gym Supply,

We want you to be completely satisfied with your purchase. If you are not satisfied with your items, our return policy provides clear steps to request a return and refund.

1. Return Window

You have 30 calendar days from the date your order is delivered to request a return.

2. Eligibility Requirements

To be eligible for a return:

• The item must be unused, unwashed, and in the exact same condition that you received it.

• The item must be in its original packaging with all original parts, accessories, and tags included.

• Proof of purchase (order number or purchase receipt) is required.

3. Return Process

1. Contact customer support at info@primegymsupply.com within 30 days of delivery with your order number and reason for return.

2. If approved, we will send you instructions and the return shipping address.

3. Items sent back to us without requesting a return first will not be accepted.

4. Return Shipping Fees & Restocking Fees

• Defective, Damaged, or Incorrect Items: If the return is due to an error on our part (damaged on arrival, defective, or wrong item sent), Prime Gym Supply covers 100% of the return shipping costs.

• Customer Remorse Returns: If you changed your mind or ordered the wrong size/color, you will be responsible for paying the actual return shipping costs.

• Restocking Fee: We do not charge a restocking fee.

5. Refunds

• Once your return is received and inspected, we will notify you by email.

• If approved, your refund will be processed back to your original payment method within 5–7 business days.

• Shipping fees paid at checkout (if any) are non-refundable for customer remorse returns.

Contact Us

• Address: 3820 Mountain Rd Pl NE, Albuquerque, NM 87110, USA

• Phone: +1 (512) 458-0312

• Email: info@primegymsupply.com