Shipping & Delivery Policy
Shipping & Delivery Policy
At Prime Gym Supply, we aim to make shipping clear, predictable, and transparent. All details regarding handling times, transit times, and delivery fees are outlined below.
1. Shipping Locations
We ship to addresses within the contiguous United States. We currently do not ship to P.O. Boxes, APO/FPO addresses, or international destinations outside the USA.
2. Order Cut-Off Time, Processing Time & Transit Time
Order Cut-Off Time: 5:00 PM (EST) (GMT-05:00) Eastern Standard Time.
Order Handling/Processing Time: 1–3 business days (Monday – Friday).
Transit Time: 3–7 business days (Monday – Friday).
Total Estimated Delivery Time: 4–10 business days.
Note: Orders placed on weekends or public holidays will begin processing on the following business day.
3. Shipping Rates & Costs
Standard Shipping: Rates are calculated at checkout based on weight, dimensions, and destination, or provided as flat-rate/free shipping where explicitly indicated.
All final shipping costs are clearly displayed at checkout before payment confirmation.
4. Order Tracking
Once your order ships, you will receive an email containing a tracking number and a link to track your shipment in real time. Please allow up to 24–48 hours for tracking details to update with the courier.
5. Damaged or Missing Shipments
If your order arrives damaged or is lost during transit, please take photographs of the damage and contact us immediately at info@primegymsupply.com or call +1 (512) 458-0312. We will assist in resolving carrier claims and issuing replacements.
Contact Us
Address: 3820 Mountain Rd Pl NE, Albuquerque, NM 87110, USA
Phone: +1 (512) 458-0312
Email: info@primegymsupply.com